It’s no secret that there are delivery issues with the Waitsfield Post Office and the Moretown Post Office. Complaints are rife on social media and Front Porch Forum. We get a lot of those complaints too.
Our subscribers expect their newspapers in their mailboxes on Thursday. We deliver our papers to each local post office in the wee hours of the morning each Thursday to facilitate that. We deliver our out of state subscriptions to the Essex Bulk Mail Unit even earlier on Thursday mornings.
Once those newspapers, all labeled where they need to go, are delivered to the USPS system they are out of our hands and we can’t impact or accelerate or guarantee their timely delivery.
Believe us when we tell you we understand how frustrating these delivery issues are. Yelling at us doesn’t help at all. Neither does yelling at the staff at our local post offices. Their jobs are to sort the mail. Carriers’ jobs are to deliver the mail.
There are carrier shortages, or there are not. We’ve received pictures of stacks and boxes of undelivered First Class mail sitting in USPS vehicles for days and weeks. We’ve received pictures and reports of packages of perishable foods sitting in USPS delivery vehicles for weeks.
It’s hard to know because there is ZERO communication forthcoming from USPS and no feedback loop to help people navigate their issues. The USPS apparently operates in such strictly defined silos that there’s no way to reach someone who can affect change.
What we are left with, and those upset about not getting their bills or prescriptions or legal documents, is calling and emailing the regional communications person for USPS.
Here again, is his contact information:
Steve Doherty - United States Postal Service
Corporate Communications – Atlantic Area
25 Dorchester Ave. Room 4012, Boston, MA 02205-4200
Email:
Office: (617) 654-5982, Cell/Text: (617) 529-8751, FAX: (650) 357-6303
